Payment methods we accept: accepts Visa, MasterCard and PayPal. We unfortunately do not accept American Express.

We do not accept international wire transfers, money orders, personal checks, cashier's checks or any other payment method not listed above. We do not ship COD. We are unable to apply manufacturers' coupons.

When will I be charged for my order?

Upon placing your order, your method of payment (credit card or Paypal) will be charged and, after the payment goes through and your order is fully placed, our warehouse will shortly after start processing it for shipment.
Please be sure to provide the exact billing address and telephone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

Troubleshooting Failed Authorizations and Payment Declines

To protect your security and privacy, your bank cannot provide InkjetSuperstore with information on why your payment was declined. Our Customer Service can help you verify if you entered your payment information correctly on your order. If there are no errors and the problem persists, you will need to contact your bank directly.

Contact your bank to resolve other payment issues even if:
  • You have successfully used the same payment method on a previous order.
  • You have funds available in your bank or credit account to cover the order cost.

You may take the following steps to resolve payment issues:
  • Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If you used a payment method on Your Account already, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly.
  • Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first-time orders and high-value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
  • Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.

Which taxes do you collect for each province?

The tax rate depends on factors like destination of the shipment and type of product. All items shipped within Canada are subject to the Canadian Goods and Services Tax (GST) at 5%.

In most provinces a provincial retail sales tax (PST) is applied on many goods and services. Its rate varies from province to province. In the provinces of Nova Scotia, New Brunswick, Newfoundland and Labrador, Ontario and British Columbia the PST is combined with the federal goods and services tax (GST) in a single harmonized sales tax (HST).
In the provinces of Manitoba and Ontario, the PST is called the retail sales tax or RST. In British Columbia, the provincial sales tax is called the Social Service Tax.

Tax rates for each province are indicated below:

Province Type PST
Total Tax Rate
Alberta GST   5   5  
British Columbia GST + PST 7 5   12 As of April 1, 2013, the HST rate no longer applies in British Columbia.
Manitoba GST + PST 8 5   13  
New Brunswick HST     15 15  
Newfoundland and Labrador HST     15 15  
Northwest Territories GST   5   5  
Nova Scotia HST     15 15  
Nunavut GST   5   5  


HST     13 13  
Prince Edward Island HST     14 14  
Quebec GST + *QST *9.975 5   14.975  
Saskatchewan GST + PST 5 5   10  
Yukon GST   5   5  

Can an out-of-province vendor charge PST?

When taxable goods and services are sold and shipped to out-of-province customers, the sales tax that applies in the customer's province or territory is generally applicable. InkjetSuperstore is duly registered as a Provincial Sales Tax Vendor with each of the provinces which require registration, collecting and remitting sales tax accordingly.

When goods are sold at a discounted price, how do you apply tax?

Tax is calculated on the total selling price of each individual item. Therefore, when goods are sold at a discounted price, tax applies to the reduced price paid by the purchaser. In accordance with applicable tax laws, the total selling price includes item-level discounts, order-level shipping & handling charges and order-level discounts. For the purpose of computing QST/PST in Quebec and Prince Edward Island, the total selling price also includes any GST applicable to the total selling price.

Who is ultimately responsible for collecting and paying PST, the vendor or the purchaser?

Although the consumer pays the tax, businesses are generally responsible for collecting and remitting it to the government. The vendor is expected to register as a Provincial Sales Tax Vendor with each of the provinces they do business with and will be expected to collect and remit the sales tax accordingly.

Coupons, Promotions and Rebates

How do I get a coupon code?
Promotions will appear on our homepage. You may choose among the various coupon codes we offer, but make sure to choose wisely as you can only use one coupon per order.

How do I apply a coupon code?

In the Shopping Cart, you will see a field to enter a Coupon/Promo Code. Type it in and hit "Apply". It's that simple!

Coupons and Promotions Policies:
  • All coupons are limited to one coupon per order.
  • Coupons are not valid after your order has been shipped. We charge orders at the time of shipment, so if your order has been dispatched, we can no longer apply a coupon code.
  • Coupons and promotions are issued with expiration dates and are valid while supplies last.
  • Each coupon has different requirements and discounts. Dollar-off coupons may have minimum purchase amounts. Percentage-off and shipping coupons may have maximum dollar values. All requirements must be met to receive your discount.
  • Some coupons are valid only on certain products.
  • Coupons cannot be replaced if the code is lost or stolen.
  • Dollar-off or percentage-off coupons are applied to the merchandise subtotal before any shipping charges or taxes have been applied.
  • If you cancel or return item(s), this may change or void coupon discounts applied to your order. This happens when the cancellation or return causes the merchandise subtotal (before any shipping charges or taxes have been applied) to fall below the minimum requirement.
  • If you return an item that was purchased with a coupon, you will be refunded only the amount you paid (that is, the price of the item, less the coupon value).