Shipping

When will my order ship?

Once an order is placed, its processing time within our warehouse may take up to 24-48 hours. Once processed, delivery time can take anywhere from 2-5 business days depending on where you are located in Canada. (Please note our warehouses are only open from Monday to Friday 9AM to 5PM). Orders placed over the weekends will be processed on Monday or Tuesday.

The tracking number for every order is automatically emailed after shipping. 

*Orders placed over the Holidays and special Promotional Events can extend the processing and shipping time.


How long will it take after my order ships?

Our standard shipping method, which ships either by Canada Post or Canpar, will take 2-5 business days to be delivered. Orders will be shipped from either our main warehouse located in Montreal, Quebec or our secondary warehouse in Richmond, British-Colombia with limited items. Depending on where you are located, as well as the item availability, this will determine the time it will take for your order to be delivered.

Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in the arrival of your order. We will do our best to help you, but we cannot guarantee a fast turnaround on this.
NOTE: Please make sure your billing and shipping addresses are on file with your credit card company. Otherwise, our approvals department will need to contact you and your bank, causing your order to be delayed.

Back Order / On Demand items

As we try to provide a large selection of great products, a few items will be shipped directly from our suppliers or will be in stock on demand. During seasonal events, holidays or our promotional events, sometimes some products will run out of stock before we can update the stock information on our website.

Please note that some products will take a longer delay than others to be in stock, which will be indicated within its product page with information such as:

"Order now to ship in 3-5 business days"

For all orders which are back ordered, we contact our customers to inform them that their order cannot be completed. We will either suggest a replacement or request the removal of discontinued items in order to process your order as soon as possible. 


Do you ship internationally?

We do not ship internationally. Currently, we only ship within Canada.


Shipping Rates and Times:

Shipping Methods and Carriers

We use several carriers for our standard shipping method. It is not possible to specify a preferred carrier when placing your order. If a certain carrier does not deliver to your location, please contact Customer Service before placing your ordeso that we can hold your order and notify our Shipping Department.


Ground Shipping:
Carrier: Canada Post or Canpar 
Cost: Flat $9.95 per order, regardless of the number of items.

Time: Delivery within 2 to 5 business days, excluding processing time.


How do I contact the shipping company?

Canada Post: 866-607-6301 – www.canadapost.ca
Canpar: 1-800-387-9335 – www.canpar.com

Duplicate Orders

Most of our orders are approved automatically by a set of filters to make the process faster for our customers. Please make sure to contact our Customer Service or Sales Department if you believe your order has been duplicated. InkjetSuperstore.ca will not take responsibility for doubled orders, although you will of course be allowed to return the duplicate shipment.


How do I cancel/edit my order?

InkjetSuperstore.ca strives to process your order as quickly as possible. In our effort to prevent delays, the period of time available to cancel an order is short. If your order's package status is Checked or Processing, the items are already being picked from the shelves, packaged and stacked on the loading dock. To cancel your order, please contact Customer Service immediately. We cannot guarantee we will be able to cancel it, but we will do our best.


My tracking number is not working. What should I do?

If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Packages are not always scanned at every facility they go through during shipment, so you may not see any updates for a few days. Please try again in 1 or 2 days for more up-to-date information.
If the tracking number indicates that your package was delivered but it was not left at your front door, it could have been left somewhere safe. Please check your office, porch, garage, building's front desk, bushes and with your neighbor.
If you are still not able to locate the package and it is past the shipping timeframe, please contact Customer Service so that we look into the situation.


What should I do if an item is delivered damaged?

If your shipment is delivered damaged, please contact our customer service within the 5 business days from receipt of the package. Do not throw away or alter the product or packaging; we will need a picture of the damage package in the same condition as it was received to properly establish that the damage was due to shipping. We will not accept claims for shipping damage if any of the contents or packaging have been altered or discarded. 
In such instances that the damaged goods match the requirements above, we will have to contact the shipping company and file a claim. Once they approve of the damaged they have caused during shipment, we may resend or refund the affected items.

For some other claims, we will process a return authorization for you to send the package back to our warehouse following the normal return procedure.

After we are able to properly establish that the product was damaged during shipment, InkjetSuperstore will replace the products based on return policy.


What should I do if an item is missing from my order?

If you have multiple tracking numbers, it means your order was shipped in separate packages. Check that the number of packages received matches the number of tracking numbers for your order. Verify that you have received all boxes and checked all packing material for small items. If you are still missing an item, please contact our Customer Service by Clicking Here.

Why was my order sent in multiple packages when all the items could have fit in one box?

We keep the safety of your packages in mind with regard to weight and size. Many times when multiple packages are shipped the shipping company may route a package on to another truck due to space issues. However, they will make every effort to deliver all packages on the same day.
Sometimes items are shipped from another warehouse to avoid delays as items may be out of stock in one of them.


My Package never arrived and it says that it has been shipped

In some cases a package can be lost in transit by the carrier. Inkjetsuperstore.ca will file a claim with the shipping company and will either reship the package or reimburse the customer upon claim resolution. Claims are accepted within 30 days from the date of purchase.
Claims are applicable for packages showing "delivered" when they have not been or packages showing no updates for more than 5 business days. Please remember that NO CLAIMS WILL BE TAKEN PAST THE 30 DAYS.