Shipping

When will my order ship?


We usually ship all orders placed before 3 PM EST on the same business day. Sometimes you may expect a slight delay of 1-2 business days. Please note that an order placed during the weekend or on a holiday will ship on the following working day as we do not ship on non-business days.

The tracking number for every order is automatically emailed after shipping. Alternatively, you can check the online Order Status by clicking here.

How long will it take after my order ships?


Our default shipping method is Ground, which may take 2-5 business days to be delivered. All orders are shipped from our Brampton, Ontario warehouse.

If you need the product quicker, we offer expedited shipping methods such as 2-day Air and Next-Day Air.

Once a package leaves our warehouse it becomes the responsibility of the carrier. The carrier is responsible for any unforeseen delays in the arrival of your order. We will do our best to help you, but we cannot guarantee a fast turnaround on this.

NOTE: Please make sure your billing and shipping addresses are on file with your credit card company. Otherwise, our approvals department will need to contact you and your bank, causing your order to be delayed. For an order to be shipped on the same business day, it must be placed before 3 PM EST. If your order is placed after 3 PM EST or on a non-business day, it will be shipped on the following working day.

Back Order / On Order items


If a product is Back Order or On Order, it is not currently in stock at any of our warehouses. We have ordered the product from our supplier, but may not have an estimated time of arrival yet. We will update you on the status of your order via email. If the supplier is unable to fulfill an order, it will in turn be cancelled. While we regret cancelling any orders due to inventory shortage, sometimes these circumstances are beyond our control. Therefore, we suggest that you do not order Back Order or On Order items if you need them in a timely manner.

Do you ship internationally?


We do not ship internationally. Currently, we only ship within Canada.

Shipping Rates and Times:


Shipping Methods and Carriers
We use several carriers for the different shipping options we offer. It is not possible to specify a preferred carrier when placing your order. If a certain carrier does not deliver to your location, please contact Customer Service so that we can notify our Shipping Department.

Ground Shipping:
Carrier: Purolator, Canada Post or FedEx.
Cost: Flat $9.95 per order, regardless of the number of items.
Time: Delivery within 2 to 5 business days.

2-day Air Shipping:
Carrier: Purolator
Cost: It will vary depending on the weight of the package and your location. It will be calculated automatically when you add an item to your shopping cart and enter your Shipping Information.
Time: Delivery in 2 business days.

Next-Day Air Shipping:
Carrier: Purolator
Cost: It will vary depending on the weight of the package and your location. It will be calculated automatically when you add an item to your shopping cart and enter your Shipping Information.
Time: Delivery in 1 business day.

How do I contact the shipping company?


Purolator: 888-744-7123 – www.purolator.com
Canada Post: 866-607-6301 – www.canadapost.ca
FedEx: 1-800-GO-FEDEX – www.fedex.com

Duplicate Orders


Most of our orders are approved automatically by a set of filters to make the process faster for our customers. Please make sure to contact our Customer Service or Sales Department if you believe your order has been duplicated. InkjetSuperstore.ca will not take responsibility for doubled orders, although you will of course be allowed to return the duplicate shipment.

How do I cancel/edit my order?


InkjetSuperstore.ca strives to process your order as quickly as possible. In our effort to prevent delays, the period of time available to cancel an order is short. For you to be able to cancel an order online, its status must be Pending Approval. If your order status is Pending Fulfillment, the items are already being picked from the shelves, packaged and stacked on the loading dock. If you need to cancel an order that is Pending Fulfillment, please contact Customer Service immediately. We cannot guarantee we will be able to cancel it, but we will do our best.

To cancel an order, please follow the directions below:

1. Go to "Your Account Login" (located at the top of this page)
2. Click on "See Orders" under the "Orders" column.
3. Look for your order on the list. If it is Pending Fulfillment, contact our Customer Service. If it is Pending Approval, click on "View" or "Edit".
4. Click on "Cancel" to cancel the entire order, or click on "Edit" to remove an item or change the quantity of an item.
5. You will see a message that reads "Sales Order record successfully cancelled".
6. Click OK.

My tracking number is not working. What should I do?


If the tracking number for your package shows no activity or delivery confirmation, it is possible that the shipment is still in transit or out for delivery. Packages are not always scanned at every facility they go through during shipment, so you may not see any updates for a few days. Please try again in 1 or 2 days for more up-to-date information.

If the tracking number indicates that your package was delivered but it was not left at your front door, it could have been left somewhere safe. Please check your office, porch, garage, building's front desk, bushes and with your neighbor.

If you are still not able to locate the package and it is past the shipping timeframe, please contact Customer Service so that we look into the situation.

What should I do if an item is delivered damaged?


If your shipment is delivered damaged, please initiate a return authorization request within 5 business days from receipt of the package. Do not throw away or alter the product or packaging; we will need a picture of the damage package in the same condition as it was received to properly establish that the damage was due to shipping. We will not accept claims for shipping damage if any of the contents or packaging have been altered or discarded. Depending on the carrier used to ship your order, we will process the damage claim in one of two ways:

For some claims, we will have to contact the shipping company and file a claim. They will schedule a pickup from the customer's location for inspection of the package.

For some other claims, we will process a return authorization for you to send the package back to our warehouse following the normal return procedure.

After we are able to properly establish that the product was damaged during shipment, InkjetSuperstore will replace the products based on return policy.

What should I do if an item is missing from my order?


If you have multiple tracking numbers, it means your order was shipped in separate packages. Check that the number of packages received matches the number of tracking numbers for your order. Verify that you have received all boxes and checked all packing material for small items. If you are still missing an item, please contact our Customer Service by Clicking
Here.

Why was my order sent in multiple packages when all the items could have fit in one box?


We keep the safety of your packages in mind with regard to weight and size. Many times when multiple packages are shipped the shipping company may route a package on to another truck due to space issues. However, they will make every effort to deliver all packages on the same day.

Sometimes items are shipped from another warehouse to avoid delays. In these cases, different shipping companies may be used for your various packages.

My Package never arrived and it says that it has been shipped


 In some cases a package can be lost in transit by the carrier. Inkjetsuperstore.ca will file a claim with the shipping company and will either reship the package or reimburse the customer upon claim resolution. Claims are accepted within 30 days from the date of purchase.

Claims are applicable for packages with no tracking number, packages delivered to an address different from that entered by the customer or packages showing no updates for more than 5 business days. Please remember that NO CLAIMS WILL BE TAKEN PAST THE 30 DAYS.